Step One: Pack-Out & Inventory Gunns Textile Restoration approaches every job with on site, analytical measures that establish a scope of work you can trust. Detailed site drawings, itemized room-by-room inventory, supportive photo documentation and a staff of experienced Client Service Technicians (CSTs) create a job file that is unparalleled in depth and accuracy.

Step Two: Emergency Clothing CSTs immediately work with your client to identify two to three weeks of emergency clothing from the inventory. This order is processed and delivered to their temporary dwelling within 12-48 hours of the loss.

Step Three: Working Notebook Each client receives a complimentary Working Notebook that explains the restoration process and prepares them for the road ahead. The notebook takes our general process and personalizes it to the client’s specific claim. Included are photos of their loss, a list of specialty items, and a timeline of the process.

Step Four: The Restoration Cleaning Process Items are assessed and separated by degree and type of damage. If obviously non-restorable, they are immediately exempted from the cleaning process. If deemed restorable, they are processed by IFI or manufacturing guidelines. Gunns utilizes over 200 different cleaning protocols to address the wide range of scenarios found on the typical loss site. Once processed, the items are finished and packaged according to the customer’s request.

Step Five: Quality Control Items are inspected a second time to ensure that the specifications and expectations were met and the item count are confirmed by the original, on-site inventory to ensure no losses during processing.

Step Six: Screening Typically two weeks after the initial loss, your client is invited to our facility to inspect their soft goods in a finished state. This ensures that all items have been restored to a pre-loss condition. At this time, they can select as many items as they like for delivery to their temporary dwelling to ensure their comfort while the remaining items will be stored in a climate-controlled storage area. Additional items can be accessed at any time during the claim for no additional charge to the insured or claim file.

Step Seven: Non-restorables After the screening, Gunns Restoration documents all non-restorables into insurance-carrier-specific format. Non-restorables include items that were not returned to a pre-loss condition or items rejected at the initial inventory stage.

Step Eight: Holding & Delivery Many clients do not have the space to house their soft goods while rebuild takes place. Items are held in closet-like conditions in a true climate-controlled environment. We contact your clients every two weeks to check the progress of their claim and to meet any soft goods needs that they might have.

Upon final delivery, the inventory count is confirmed as items are unpacked back into their home. We actively aid in closet organization as items are placed in their original locations in closets and drawers, etc.

Step Nine: Issues Meeting The job doesn’t end with the delivery of the finished soft goods. If needed, an Issues Meeting is set for 14 days after delivery to address any remaining questions and concerns. During the 14 days after delivery, the customer may document any issues to be addressed. Within seven days of the meeting, Gunns commits to resolving 100% of these issues. We are committed to complete customer satisfaction.

Step Ten: Job Complete Gunns Textile Restoration actively seeks feedback from your client, and encourages them to have the last word on this unfortunate event. A job completion form is signed and obtained for the file certifying that all needs related to soft goods have been met.